In
Japan, body language plays significant roles on communicating with others,
especially facial expression, eye contact, and indicating behavior. Sometimes, body
language shows people’s real feelings, and it is possible to make people uncomfortable
if you use body language incorrectly. Japanese are very sensitive to their
attitudes and behaviors; body languages.
The
most important body language for Japanese is facial expression. For example, in
case that you are talking with a customer at your working place, you are required to
keep your smile and eye contact with them. Even though you are waiting on the customer with good
hospitality, such as polite wordings and behaviors, the customer might be
unpleasant to you without your smile. Also, eye contact shows your interest
and respect for person who you talk with, so it makes them relieved and
credible. These days, because Japanese are not likely to show their facial
expressions while communicating with people, some company or working places have
focused on having employees keep their smiles and eye contacts with customers.
It is no exaggeration to say that facial expression gives people your
impression and personality.
Secondly,
there are some behaviors that people can understand our real feelings. For
instance, when people tell lies, they tend to look at the lower right, stare at
anything, scratch their heads, or bite their lower lips. Another example is
folding their own arms, putting their hands in pocket, and crossing the other
legs frequently. These behavior shows people have no confidence or feel uneasy.
It is possible to expose your hidden feelings by doing these behaviors without
being aware, so you have to be careful to use body languages.
In
short, facial expression, eye contact, and indicating behavior are considered
as one of the most important body languages in Japan. Body languages are more
honest than languages.